Carpet Cleaning: Frequently Asked Questions

Does carpet cleaning work?

Of course! We’ve built our business on the effectiveness of our professional carpet cleaning. Unlike do-it-yourself solutions, professional carpet cleaning doesn’t involve any potentially damaging guesswork. Our experts know what material we’re working with, which cleaning solutions work best for particular stains, how to work with delicate and/or antique materials, as well as how to get fast, effective results. There’s no room for preventable and avoidable mistakes or oversights: we have the tools and the techniques for the job. The equipment and solutions we use safely and effectively remove deep-down, set-in dirt, dust and stains, leaving your carpet noticeably cleaner and fresher.

Which carpet cleaning treatment should I use?

The treatment that is best for your space will depend on what you need it to do for you. All of our treatments are safe and effective. Here’s what we offer:

Domestic Carpet Cleaning: Ideal for residential homes that need a general, deep carpet clean.

Domestic Upholstery Cleaning: Ideal for residential homes with dingy, dirty and stained upholstery.

Commercial Carpet & Upholstery Cleaning: Ideal for businesses with carpets and upholstery that encounter a lot of traffic.

Flood Damage Restoration: Ideal for residences or businesses with carpets and/or upholstery that have experienced mild to extensive flood damage.

Dust Mite & Anti Allergen Treatment: Ideal for homes and businesses with people who suffer from allergies, and homes and businesses in areas that encounter high levels of environmental allergens and irritants.

Pet Stain & Odour Treatment: Ideal for homes and businesses that require thorough and effective stain and odour removal due to the presence of pets.

Removal of Stubborn Stains: Ideal for carpets and upholstery with stains that won’t come out with regular cleaning. Advanced treatment options are used.

Mattress Cleaning. Ideal for removal of dust mites, dirt, oil, sweat, dead skin and bodily excretions from mattresses.

How much carpet cleaning cost?

The price of carpet cleaning will depend on what and how much you need cleaned, as well as the nature of the treatment. Having the carpets cleaned in all the rooms in your home will be more than having just one room cleaned, for example. Also, projects that require multiple treatments (e.g. carpet cleaning and stubborn stain removal) will cost more. However, we offer competitive, effective and affordable carpet cleaning services, so you know you’re getting the best service for the best price.

For a more accurate assessment of your cost, get a free instant online estimate now.

Will the cleaning technicians vacuum first?

Yes. Our technicians always vacuum prior to treatment. It is one of the most important steps in our process since it prepares the area for cleaning. We use industrial grade hepa-filter vacuums to suck up loose dirt and dust prior to treatment to ensure you are getting a truly thorough clean.

Vacuuming before carpet cleaning is crucial, since any dirt, dust or grime that is left loose will be ground into the carpet during the treatment process. This will cause your carpet to appear dirtier after cleaning, rather than cleaner. Using our industrial grade vacuums ensures loose particles are removed, and you get the best results possible.

Should I vacuum before my carpet cleaning service?

No. Spare yourself the work. We prefer to use our industrial grade hepa-filter vacuums to ensure all deep down is removed before cleaning. When you hire us, you buy peace of mind. We’ll take care of your carpet from start to finish, and this includes preparing your carpet prior to cleaning. Whether we are steam cleaning or dry cleaning, we use our powerful vacuums to ensure all loose dirt and dust is removed from your carpets. This will prevent the particles from being ground into your carpet, making it dirtier. So please, leave the dirty work to us. Even the preparatory vacuuming.

What is dry carpet cleaning?

Dry carpet cleaning involves sprinkling a dry cleaning solvent on your carpet or rug, and then – after a period of time – using a powerful and specially designed dry cleaning vacuum. The solvent works to breakdown residue and dirt trapped deep within the carpet, while also removing stains. The end result is a cleaner, fresher and newer looking carpet.

Not only does dry cleaning carpets allow you to walk on them shortly after cleaning, but the solvents used serve to repel future dirt and stains, so your carpet will stay cleaner, longer.

Dry cleaning is great for rugs, carpets and upholstery that don’t hold up well to moisture, like silk and antique rugs or furniture.

Does carpet cleaning remove fleas?

No, carpet cleaning services will not eradicate a flea problem. While carpet cleaning will kill some fleas and remove others, it will not remove them all. The flea eggs are especially resilient and can withstand the rigours of carpet cleaning. This means that your problem will return once the larvae hatch. So while our carpet cleaning services will eradicate dust mites and help purify the air, it will not completely get rid of fleas.

If you have a flea infestation, call an exterminator for proper flea control solutions. If you have pets, be sure to treat them for fleas regularly to prevent further infestations.

Why carpet cleaning is important?

Regular carpet cleaning is the best way to clean your carpet and upholstery and purify your air. It will instantly make your space look cleaner, brighter and newer, removing built-up, caked-on stains and dirt. Vacuuming alone can’t do this, and spot cleaning is often not enough to truly freshen up a space.

In addition to making your space look better, carpet cleaning will help it be healthier. Carpet cleaning removes dust mites and other allergens, instantly purifying the air in your home, office or commercial space. For people who suffer from allergies, this can significantly improve their quality of life. For people who don’t suffer, it will help them breath cleaner, purer air.

How does carpet cleaning work?

Simple: you contact us and tell us what you need, and we give you a solution. On the appointed day, we will show up at your home or business with the tools and know-how to get the job done. You are welcome to be on site, but you cannot be in the room or rooms that are being treated. Depending on the type of carpet cleaning you are having, you can be allowed back in the space in as little as a couple of hours. We will provide you with any pertinent aftercare instructions.

The treatment you will receive depends on what you need cleaned. Steam-cleaning is ideal for areas that have experienced flooding, and can also work wonders to renew residential carpets. Dry cleaning offers heavy-duty cleaning for heavy-traffic areas, and boasts quick-dry treatments.

Is carpet cleaning safe?

Yes, our carpet cleaning is safe. We use top-of-the-line, industry recognised carpet cleaning solutions that are totally safe for you, your family, friends, co-workers, pets and of course, your carpets and upholstery. It’s what makes our company so different: we treat your space like our own, and only use products and procedures we’d use in our own homes, around our own families. And it makes sense: we’re a family owned company and have been since we started this business over three decades ago. Rest assured that our tools, treatments and technicians adhere to the highest industry standards to give you a cleaner and healthier home.

What is steam carpet cleaning?

Steam carpet cleaning uses a hot water extraction to shoot a heated cleaning solution into the pile of your carpet. Here, it dislodges caked-on and built-up dirt and grime. The solution also works to remove stains. In addition to unsightly dirt, steam carpet cleaning reduces or eliminates the presence of bacteria, germs, dust mites, allergens and toxins that can compromise the health of your space.

Almost as soon as the water is applied, it is removed by the vacuum, which sucks up the dirty water. Since the carpet doesn’t remain wet for long, there’s no water damage. All you’re left with is a clean, refreshed carpet.

Can carpet cleaning remove dog urine?

Yes, carpet cleaning can remove dog urine, if you get the right kind of cleaning – and we have the right kind of cleaning. By using the power of ChemDry, dog urine is as good as gone.
Dog urine can be tricky to treat. You don’t always know when an accident happened, so it can be hard to gauge how long it’s been there. The longer it has, the more pervasive the stain and odour.

Specially formulated with P.U.R.T (Pet Urine Removal Treatment), our specialised carpet cleaning for pets eliminates the stains of dog urine, as well as the smell. It also uses UV technology to detect where the stains are, in case they’ve gone unnoticed. The end result is a odour free, healthy and fresher smelling home.

Can carpet cleaning remove cat urine?

Yes, our pet carpet cleaning treatments can remove cat urine – though not all carpet cleaning services can. Standard carpet cleaning can still leave cat urine stains and odours in your carpet and on your upholstery. It’s a tough smell to remove, but it’s not impossible: not when you have the right tools and technology. Thanks to ChemDry, we do! ChemDry uses the power of P.U.R.T (Pet Urine Removal Treatment) to restore health and cleanliness to your space.

ChemDry not only removes over 99% of pet urine odour and stains, but it also uses special UV light technology to detect all traces of urine, so no spray goes unnoticed.

How to Clean Carpets?

Checkout this article: How to Clean Carpets – Easy Cleaning and Care Tips For Any Carpet

How To Clean Upholstery?

Checkout this article: How To Clean Upholstery – What You Need to Know About This Chore

How To Clean A Mattress?

Checkout this article: How To Clean A Mattress: Clean, Deodorize, And Remove Stains